AI and the business of IT transformation

By: Trent Fierro, Blog Contributor.

While digital transformation is a heavily discussed topic, the idea that IT organizations must think differently and adapt to change is rarely mentioned. There’s an expectation that the person with 10 to 15 years of experience using CLI commands will embrace the cloud, templates, and AIOps (AI for IT operations) without hesitation. That they will jump at the chance of using something new and exciting. Wrong!

IT transformation involves technology advancements, people, and a new way of looking at processes and outcomes. What…

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