How to Direct A.I. Chatbots to Make Them More Useful

Anyone seduced by A.I.-powered chatbots like ChatGPT and Bard — wow, they can write essays and recipes! — eventually runs into what are known as hallucinations, the tendency for artificial intelligence to fabricate information.

The chatbots, which guess what to say based on information obtained from all over the internet, can’t help but get things wrong. And when they fail — by publishing a cake recipe with wildly inaccurate flour measurements, for instance — it can be a real buzzkill.

Yet as mainstream tech tools continue to integrate A.I., it’s crucial to get a handle on how to…

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