AT&T’s CFO says using A.I. has saved ‘hundreds of millions of dollars’—and that was before ChatGPT

Good morning.

AT&T has been leaning into A.I. for quite some time, and now the company is adding ChatGPT to its roster.

The telecom giant announced on June 20 a generative A.I. tool called “Ask AT&T” that will be rolled out internally over the next few weeks. AT&T is initially using Microsoft’s OpenAI ChatGPT function, but the tool is designed to be interoperable with other generative tools.

To find out more, I sat down with Pascal Desroches, senior executive vice president and CFO at AT&T. Generative A.I., he tells me, is “something that’s important for us to take…

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