How IT pros can benefit from generative AI safely

The enterprise IT landscape is littered with supposedly paradigm-shifting technologies that failed to live up to the hype, and intil now, one could argue that AI fell into that category. But generative AI, which has taken the world by storm in the form of OpenAI’s ChatGPT chatbot, just might be the real deal.

Chris Bedi, chief digital information officer at ServiceNow, says the release of ChatGPT last November was “an iPhone moment,” an event that captured the public’s attention in a way that “changed everything forever.” He predicts that generative…