Carrefour Launches ChatGPT-Style Bot for Online Shopping

Published: June 8, 2023 at 6:09 a.m. ET

French grocer Carrefour has deployed a chatbot based on OpenAI’s ChatGPT technology, leveraging a partnership with Microsoft, OpenAI and Bain & Company to bring generative artificial intelligence to its online shopping platform.

The group said Thursday that its Hopla chatbot would help shoppers on its French platform choose products based on their budget and food constraints, while providing suggestions to avoid food waste. Carrefour is using Microsoft’s OpenAI Azure service to access OpenAI’s GPT-4 technology.


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