What role does ChatGPT have to play in benefits communication?

Need to know:

• Artifical intelligence (AI) systems like ChatGPT can automate and streamline processes, freeing up HR and leadership time for more nuanced and creative tasks.
• Benefits communications can be personalised, and their delivery optimised for each individual employee, to have a the best possible impact.
• Employers must be careful with sensitive data, as well as ensuring that AI systems do not exacerbate existing biases.