What role does ChatGPT have to play in benefits communication?

Need to know:

  • Artifical intelligence (AI) systems like ChatGPT can automate and streamline processes, freeing up HR and leadership time for more nuanced and creative tasks.
  • Benefits communications can be personalised, and their delivery optimised for each individual employee, to have a the best possible impact.
  • Employers must be careful with sensitive data, as well as ensuring that AI systems do not exacerbate existing biases.

ChatGPT, the latest in artificial intelligence (AI) developments, has stormed the headlines with its ability to seemingly think, and communicate, in a way…

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