Advice from ChatGPT is advice from you: Travel Weekly

Mark Pestronk

Q: I read that artificial intelligence software can provide detailed travel recommendations. So, I tried ChatGPT, and sure enough, it did provide an apparently useful report about hotels and activities at a destination that I am not familiar with. If I provide this advice verbatim to my agency’s client, could my agency be liable for mistakes that caused the client to suffer a loss? Is the report’s wording covered by copyright law? Would the client’s claim be covered by our errors and omissions insurance policy?

A: It is quite risky to use ChatGPT for business purposes in its…

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