This is a guest post for the Computer Weekly Developer Network written by Sethu Meenakshisundaram in his capacity as co-founder of Zluri, a SaaS management platform company that works to help organisations eliminate shadow IT.
Meenakshisundaram writes in full as follows…
Artificial Intelligence (AI) has cemented itself as the decade’s hottest technology trend and chatbots, known for their ease of use and general helpfulness, are one of the most widely-used forms of AI.
They are used extensively by companies for customer service, virtual assistants and other applications.