New advances in AI will soon shape every aspect of a customer’s experience as soon as they begin interacting with the Internet. Conversational will not replace customer support departments, but will instead enhance them as the latest tool in the digital tool belt.
Unless one has been living under a rock the big buzzword of customer experience, seen everywhere and anywhere, is now ChatGPT.
The AI-based technology is being viewed as the biggest innovation in decades, relegating the text chatbot a…
Read more on google