ChatGPT’s first restaurant job could be in HR

A view down the Tech Pavilion at this year’s National Restaurant Association Show. / Photo by Joe Guszkowski

Chatbots are carving out a niche in restaurant HR departments.

A number of tech suppliers focused on hiring, training and retention said at the National Restaurant Association Show this week that they’re using ChatGPT and other forms of conversational AI to help restaurants communicate with staff, both by screening job applicants and keeping them engaged once they’re hired.

The bots, they say, can speed up time-consuming processes and even gauge how employees are feeling better…