Microsoft To Use ChatGPT To Provide Virtual Technical Support To Blind Customers

In a blog post published last week to mark Global Accessibility Awareness Day, Microsoft’s Chief Accessibility Officer Jenny Lay-Flurrie talked enthusiastically about the promise generative Ai holds for delivering a new paradigm in technical support for blind users.

Since 2018, the tech giant has partnered with leading virtual sighted assistance provider BeMyEyes to process technical support tickets for visually…