The release of OpenAI’s ChatGPT in late 2022 made a splash in the tech world and beyond. A December 2022 Harvard Business Review article termed it a “tipping point for AI,” calling it “genuinely useful for a wide range of tasks, from creating software to generating business ideas to writing a wedding toast.” Within two months after its launch, ChatGPT had more than 100 million monthly active users—reaching that growth milestone much more quickly than TikTok and Instagram.
While there have been previous chatbots, ChatGPT captured broad public interest because of…