How to handle IT vendors' worst bad habits

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Most enterprises have what they describe as a cordial relationship with their network vendors, but roughly a third say their relationship is guarded, and more than a few say it’s suspicious. That’s a pretty broad range of views, but every enterprise I’ve chatted with says there are things they don’t want their vendors to do, and don’t like it if the vendors do them. Most also say they take steps to prevent these things, and the steps they recommend are really interesting.

Vendors shouldn’t finger-point

The top don’t-do for vendors by far is finger-pointing, meaning trying…

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